This past July, McMaster University implemented a new process for updating Sun Life Financial with member and dependent benefit enrolment information. Since this change some retirees have experienced issues with their claims coverage.
In the majority of cases, retirees should expect to continue to receive the same coverage and reimbursements as they have had since they retired, and should also experience no change to the process used to submit claims and receive reimbursements.
If you encounter changes to your usual coverage or denial of coverage by Sun Life, Sun Life’s decision should be compared with the provisions of your particular retiree group benefit plan. If there is a discrepancy:
- Check with Sun Life 1-877-786-7227 for an explanation.
- If you believe there may be an error in your enrolment information, please call the Human Resources Service Centre at 905-525-9140 ext. 22247, and ask them to check your enrolment information with Sun Life to validate you are set up in the correct plan with the correct coverage
- If these steps do not resolve your issue, please let MURA know by email to email@example.com or by leaving a phone message at 905-525-9140, extension 23171. Council members will assist as far as possible in finding a resolution.
MURA has requested that Human Resources audit all retiree benefit records to ensure that Sun Life has the correct information for every retiree and dependent spouse.
For more information, see Retirees experiencing issues with Sun Life health & dental claims, in the Fall 2017 issue of MURAnews.