Why have a MacID?
The MacID is a UTS-assigned identifier that is not the same as your student or employee number. Your MacID is the part of your current or former McMaster email address that precedes @mcmaster.ca, for example smithjp.
Retirees are entitled to have a MacID for life. It provides access to free services including a McMaster email account, on-campus wireless access, some library e-resources and the McMaster Virtual Private Network (VPN).
If you do not have a MacID, you may request one by contacting the UTS Service Desk.
Change MacID Password / Reset a Forgotten MacID Password / Recover Forgotten MacID
Go to the UTS Account Management page for information about changing your MacID password, resetting a forgotten password or recovering a forgotten MacID.
There is excellent information on password safe practices, including examples of weak and strong passwords, and ideas on how to construct a strong password that will be easy for you to remember, but hard for others to guess. This is available at the Information Security password security web page.
Authentication Questions
Authentication questions are used to help you reset a forgotten password. To set up or update your questions, go to https://maciam.mcmaster.ca, sign in with your MacID and password, click on your name in the upper right hand corner of the screen, choose Preferences from the drop-down menu, and on the next screen, click Edit Authentication Questions.
Technical Support and Help
- if you require assistance please contact the UTS Service Desk.
- The UTS Service Desk is located on the McMaster Campus in Burke Science Building Room 245.
McMaster email account
Retiring employees may choose to keep their McMaster email account. Retirees without an email account can request one by filling in a request at the UTS Client Services - Service Desk portal.
Virtual Private Network (VPN)
A VPN allows you to connect to the McMaster University network from any off-campus computer and appear as though your computer is on campus. It also provides extra security by encrypting data to and from your computer. More information is available at the UTS VPN web page.
[Ed. note: this page was updated July 2021]
