New Requirement to Change Passwords Annually.
You may have noticed announcements from University Technology Services (UTS) that MAC ID passwords will expire annually, so must be changed every year.
That said, UTS has informed MURA that retirees are not required to change their passwords at this time. The exception is retirees who have returned to McMaster in an employment capacity. These retirees need to meet the same annual password change requirements as other active employees.
If UTS requires retirees to change their passwords in the future, they will give plenty of advance notice, but they recommend all users change their passwords annually.
Why have a MAC ID?
MAC ID is a UTS-assigned identifier that is not the same as your student or employee number. Your MAC ID is the part of your current or former McMaster email address that precedes “@mcmaster.ca”, for example “smithjp”.
Retirees are entitled to have a MAC ID for life. It provides access to free services including a McMaster email account*, on-campus wireless service, library e-resources and Virtual Private Network (VPN)**.
If you do not have a MAC ID, you may request one by contacting the UTS Service Desk at 905-525-9140 extension 24357 or by email at firstname.lastname@example.org.
At MURA’s request, retirees have been confirmed as having access to the Mosaic portal, McMaster’s administrative information system. Using Mosaic, you can change your MAC ID password, and also set up personal challenge questions so you can reset your password in the event that you forget it.
Verify Your MAC ID:
If you are not sure that your current MAC ID or password is functioning, go to the UTS MACID web page, then click on “Verify my MAC ID”.
Before changing or resetting your MAC ID password, UTS recommends clearing all saved instances of your MAC ID password. Saved passwords are often found in, for example, email programs/clients and VPN login credentials. For information on clearing saved MAC ID passwords go to the UTS MAC ID clear password web page.
Changing Your MAC ID Password:
Go to the UTS MAC ID web page, then click on "Change MACID password".
The password change screen lists the password complexity rules that must be followed.
UTS has excellent information on password safe practices, including examples of weak and strong passwords, and ideas on how to construct a strong password that will be easy for you to remember, but hard for others to guess. This is available at the UTS password security web page.
It is also possible to change your MAC ID password using Microsoft Outlook Web App (OWA) at MacMail, but the Mosaic portal on the UTS MAC ID web page provides more support, such as setting personal challenge questions to use if you forget your password.
Personal Challenge Questions: To set up or update your questions, go to the UTS MAC ID web page then, near the bottom of the page under “Ongoing Maintenance”, click on "Establish or change your personal challenge questions".
Resetting a Forgotten MAC ID Password: Go to the UTS MAC ID web page then, near the bottom of the page under “Ongoing Maintenance”, click on “Forgotten MAC ID Password”.
Technical Support and Help
- If you require assistance please contact the UTS Service Desk at (905) 525-9140 extension 24357 and press #6 for retiree assistance, or email email@example.com.
- The UTS Service Desk is located on the McMaster Campus in Burke Science Building Room 245. The suggested hours for walk-in support are Monday to Friday, 9:00 am – 12:00 pm and 2:00 pm – 4:00 pm.
* Retiring employees may choose to keep their McMaster e-mail account. Retirees without an email account can request one using the UTS online form.
** VPN allows you to connect to the McMaster University network from any off-campus computer and appear as though your computer is on campus. It also provides extra security by encrypting data to and from your computer. More information is available at the UTS VPN web page.